How can I process a return or exchange?

We will process one exchange per product. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. Your funds will be refunded to the original payment method for your convenience.

If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns + Exchanges website to initiate the process. Once the item is scanned by FedEx your replacement will be on the way.

What is your return policy?

We accept returns and exchanges on new and gently used products within 60 days of purchase - we believe that you should be able to try your makeup to see if you love it! And if for whatever reason you don’t, please follow the instructions below and we will do our best to make you happy. Customer satisfaction is our ultimate goal.

I already placed my order, but I need to change it. How can I do that?

We do our best to fulfill and ship orders as quickly as possible. This leaves us little to no time to modify orders. But it doesn't hurt to try! We recommend contacting us via our live channels - chat and phones. Please have your order number ready so we can assist you as quickly as possible.

 

We're available to help 7 am-7 pm PST Monday - Saturday.

Email: contact@staibella.com